Terms and Conditions

General:
By sending your laptop to us for repair you are indicating that you have read, understood and agree to these terms and conditions. These Terms and Condition apply regardless of whether a signed Repair Authorisation Form is submitted with the laptop.

Pricing:
All prices quoted are the final price you will be charged, unless otherwise specified, which will be the invoice total. Unless explicitly requested, method of carriage will be at our discretion within the U K mainland. Any costs omitted or corrections on your invoice will be invoiced / credited later. Please notify us within 5 days if you believe you have not been invoiced the correct amount and we will correct the error. All advertised / advised / published pricing is subject to change at any time without notice due to market / currency / legislation / fluctuations and other factors. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order or agreement to proceed. Should there be legislation that requires an overall price adjustment.

Estimates:
An estimate for a repair will be communicated to the customer in order to seek their approval to proceed with the repair. If approval is granted then the repair will proceed and the goods dispatched according to the schedule given to the customer. If the estimate for repair is refused then the goods will be returned to the customer in an "unrepaired condition ".
Should the customer fail to respond to e-mail , facsimile , telephone after 14 days then the procedure will be repeated. After this period contact will endeavour to be made as " appropriate ". If there has been no response from the customer then after a period of 28 days from the last e-mail or communication the item concerned will revert to the property of Laptopia and the goods in question may be disposed of or used for other purposes at their discretion.

Payment:
You are agreeing to pay for any work we have carried out on your behalf, whether you have instructed us verbally, by phone, by fax, by e-mail, in writing or via any other medium or via a third party.  We will not charge you more than which was stated during the diagnosis process without your agreement. The customer shall pay strictly on invoice, usually on delivery of the job or completion at customer's address unless otherwise agreed. We accept payment by cash, BACS & cheque. If a credit facility is offered, payment must reach us within 30 days of invoice (except where agreed otherwise in writing). If there is an agreed Purchase Order then payment must reach us within 30 days of invoice date . If the customer fails to pay promptly then any previous agreed discounts will be negated. The customer shall pay all accounts in full and not exercise any rights of set off or counter claim. We reserve the right to terminate a customer's account should the pre conditions not be adhered to. It is the responsibility of the customer to ensure that charges are paid for and return arranged.  We will not normally release repairs until payment has been received.  We may insist on payment being made by cleared funds.  After we have made good a repair, if you have not collected your unit within 3 months ‘after’ we have confirmed with you that your unit is ready for collection. We will either dispose of your unit or do as we see fit to cover any losses incurred whilst your repair was undertaken. We will however hold onto your unit longer if any prior arrangement has been agreed. Any customer hard drives will be securely disposed off in line with the Data Protection Act.

Overdue Payment:
We reserve the right to charge interest on all overdue balances at 5% per month compounded until the date payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 30 days (or as agreed otherwise in writing).

Debt Recovery Costs:
All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque is refused , you shall be liable for all reasonable costs incurred as a result.

Delivery & Transit Damage:
Goods damaged in transit must be notified to us within 72 hours of receipt. The customer is expected to carry out a through and reasonable inspection of the goods and in the event of any problem you must notify us either by phone, letter or e-mail. You must retain all the original packaging as that may be required in event of a claim. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect, you may be charged for the re-routing costs. We will use our best endeavours to dispatch goods to you in any promised time frame but we do not guarantee to do so. Where goods are delivered to you by an independent carrier then every effort will be made to ensure that the specified time frame is met. Delivery is on a strict Monday - Friday basis.

Your Right To Cancel:
Consumers ordering by e-mail / web / phone / fax / post may cancel an order which is unwanted within seven days of receipt only in accordance with your statutory rights. Collection / delivery charges may be made and you must retain all goods complete and take reasonable care of them.. During the process of diagnosis and repair it is sometimes necessary to remove / replace components within the computer (particularly components soldered onto the motherboard) which if you later decide to cancel your repair order it may be impossible to restore the computer to its original condition it was received in. By accepting the estimate for repair you give us approval to use whatever appropriate means we feel necessary to fully diagnose and repair the fault. We will not accept responsibility for customer software / data loss as a consequence of us diagnosing / repairing a fault. Your right of cancellation does not extend to products whose price is dictated by fluctuations in the financial market e.g. those products we buy in other currencies, products or services which are not included in relevant legislation. You cannot cancel any contract for services carried out by us once they have been started, for example repair for which you have given us the authority to proceed / collection and delivery / packing / handling charges. In order to cancel an order, you must ensure that we receive your notice within seven days. In order to avoid any misunderstanding or unnecessary cost, you are strongly advised to check with us before cancelling your order. When returning goods, you should use recorded delivery or some other suitably traceable / insured method.

Returns:
If your hardware needs to be returned to us, under (RTB) warranty within our agreement. You must pay any carriage cost/charges for delivery of the unit back to us, and will  incur a charge for carriage costs/charges for delivery back to you.

Warranties & Support:
All hardware repairs have a 6 month return to base (RTB) warranty.
Warranty will be void if : -

Our warranty label has been removed or broken.
The equipment has been modified, damaged, or improperly handled.
The machine has been tampered with, repaired or investigated by others.
The faults are different or unrelated to the original faults.

For any warranty claim, you must have your original invoice. Units returned repaired to you under warranty are covered by warranty from the original invoice date onwards. Equipment which is returned out of our warranty will be charged at the appropriate repair fee. Most parts purchased through us come with a minimum of one year’s manufacturer’s warranty.

Proof of purchase will be required.

No or Limited Warranty for some parts replacement.
D/C, USB, VGA, Audio socket replacement, software installation etc .. No Warranty
screen replacement (screen is cracked, or has lines) No Warranty
hard disk, CD, Keyboard replacement etc.. Limited warranty for manufacturer’s fault.

We endeavour to provide technical support and online facilities to assist / enhance your usage of the products purchased from us, however such supply / provision is provided as a courtesy only and not included in your contract with us and may be withdrawn or refused at any time. If a main board repair fails and is deemed unrepairable a £30 charge will be incurred to cover the costs of parts and labour. If a working main board later fails and is deemed unrepairable under warranty, a partial refund will be given, but the £30 charge will still apply in these circumstances.

Delivery/Collection:
All collections/deliveries on the UK mainland will be on a strict Monday to Friday (occasionally Saturday) basis using our own designated carriers. In the majority of cases, unless agreed otherwise, we dispatch using our preferred carrier for a standard delivery which is normally made the next working day after dispatch but no absolute guarantee can be given of this or any other delivery times. Where a premium service is requested and paid for (e.g. Saturday ) our liability extends only to a refund of the premium should the delivery not be attempted on time. "Working day" is considered to be Monday to Friday, excluding holidays or any other day on which we are closed. Deliveries may be made any time between 9am and 5 p.m.. Our standard delivery service covers most parts of mainland UK. It is essential that someone will be at the delivery address to address the collection or to receive and sign for the good.

Privacy:
When placing an order, we require some personal details from you. It is important that you supply all details requested in order that we can validate orders efficiently. You can be assured that we treat your personal details, including e-mail , your address , payment and credit card details , telephone numbers in confidence. We do not disclose such details to any third party or otherwise use them, except in connection with expediting/processing your orders/products. We do not send out unsolicited e-mails ('spam') and your e-mail address will not be added to any mailing lists (unless requested). We will not use details of your purchases in our marketing/publicity materials or any other promotion without your consent. These policies exclude any disclosure which we are required by law to make, crime prevention, legal action or any issues relating to product safety. If ultimately we are unable to satisfy ourselves of the validity or other aspects of an order, we may not accept it. You are strongly recommended to adopt and implement comprehensive back up procedures as We will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the Repair Service whether such loss or damage is caused by Our negligence or otherwise howsoever.

Disclaimer
No responsibility can be made for any data loss during the repair procedure or any unexpected events occurring. No responsibility can be made for equipment which may deteriorate during inspection/repair. No responsibility for the expiration of the manufacturers original warranty should a repair/inspection have been carried out.

By placing an order with us, you are bound by these terms unless agreed otherwise in writing. All statutory rights apply as per the statute of the united kingdom and European union.

How to contact us.